Account Managers serve as a dedicated point-of-contact for our customers, representing the customers internally and ensuring they receive the highest level of service and technical support .
To be part of a customer facing team responsible for Business support and troubleshooting.
- Provide support to Asian clients by e-mail and phone.
- Respond to customer inquiries.
- Maintaining system integrity and identifying problems
- Excellent level of Chinese & English written and verbal communications
- Previous Experience as an Account Manager/ Customer Service- Mandatory
- B2B Account Management experience – significant advantage
- Experience with the Fin-Tech/Finance/Forex Industry –Must
- BA in Economics / Business Management or relevant degree – an advantage