Call Center Manager - Arabic

מס׳ משרה: 138

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מיקום המשרה: כל הארץ

סוג המשרה: משרה מלאה

An international online financial company located in Tel-Aviv is seeking an Arab Speaking Call Center Manager. Relevant candidates should have previous management experience in the online finance and trading industry (Forex, Binary Options, etc.)

Job responsibilities:

  • Managing the Conversion Team (30 Representatives)
  • Setting and meeting performance targets based on speed, efficiency, amount of sales, and quality
  • Monitoring random calls to improve quality, minimize errors, and track overall performance
  • Reviewing staff performance, identifying needs, and organizing training sessions
  • Generating Daily Reports
  • Desk Manager\Team Leader Management

Job Requirements:

  • Arabic-Mother Tongue-MUST
  • English – High Level
  • Previous management experience with financial services – MUST
  • Experienced in coaching and training staff to achieve targets and improve overall performance
  • Strong sales background – MUST
  • Experience as a Conversion Manager/Desk Manager/Shift Manager/Team Leader (20+ reps)